Client Success Services

Your success is our success

Not only do we take the success of your students seriously, but we also take your success seriously. When you adopt the Starfish platform, you’ll be joining an active community of hundreds of institutions and you’ll be cared for by our Client Success Team, every step of the way.

Starfish Client Success Services include:

Implementation services

We provide a highly engaged, structured implementation methodology. We work with you to define your goals, configure the Starfish platform to complement your processes, plan an effective campus rollout, and measure your results.

Training services

Introducing your faculty and staff to the Starfish platform is an exciting opportunity to ignite your student success culture. We offer a number of training programs to meet your needs, including Web-based custom training, free stadium training, and on-site training.

Community building

Your campus relations manager will keep track of your efforts, uncover what challenges are coming up, and help identify the next opportunity to ramp your student success program. In addition, you can learn from your peers at other institutions and get fresh ideas by attending conferences and events, visiting our online discussion forums, joining our regular Web-based community meetings, and signing up for our active listserv.

Product support

When technical problems arise, we’ll respond right away so you can get back to helping students. Our product support team (including 24×7 coverage for emergency issues) is staffed entirely by our employees working from our Arlington, VA office.

Strategic services

Sometimes, the challenge ahead has nothing to do with technology. Your next move could be trying to identify opportunities for process improvement, navigate the challenges of change management, assess your efforts, or refine your outcomes metrics. Our strategic service consultants, including both Starfish staff as well as industry experts serving at their own institutions or organizations, are here to help you.

Contact us today!
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