What initial training will our users need?

Most Administrator training occurs “on the job” in working sessions where the Starfish Client Success Team provides deep knowledge of the Starfish platform in the context of a client’s specific implementation. The goal is to encourage self-sufficiency by equipping Administrators with technical fluency, interface familiarity, best practices, and documentation.

For advisors, faculty and other student support personnel, no technical skills are required. The Starfish team recommends a “train the trainer” approach, where super-users introduce the Starfish platform to their colleagues through existing orientation and training programs on campus supported with our customizable learning materials.

Students typically require no formal training, although the Starfish team will provide tip sheets and other resources if they would be useful.

Posted in: Get Started with Starfish