Providing Benefits for Your Whole Community

Most colleges and universities provide Starfish to the entire undergraduate population. Some institutions extend this to graduate students and non-credit-earning students because they are seeking to make collaboration on campus easier. Some just focus on one group of students such as athletes, TRiO students, or students in developmental classes. Regardless of your specific scenario, Starfish EARLY ALERT™ and Starfish CONNECT™ provide benefits for all members of the academic community.

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• Students

  • Know immediately when the institution has a concern about your academic performance and which support services are available to help you.

  • Schedule time online to meet with your advisor, tutor, instructor, financial aid counselor, or anyone else at the institution who can help you.

  • Receive notifications from the institution in a variety of convenient methods, including email, text, and Facebook messages.

  • Get motivated as a result of receiving positive, encouraging messages from instructors and others in your success network.

• Leadership

  • Retain valuable tuition dollars through greater student persistence.

  • Promote a holistic student success culture where every student matters, while accelerating your chances of saving those identified as at-risk students.

  • Get a more complete picture of the problem so you know what resources it will take to address it '" how many students are struggling, with which kinds of problems, when in the academic year, what kinds of students, in which departments.

  • Optimize your student service offerings through powerful analytics that illustrate how your efforts to support students are working.

  • Support accreditation efforts by documenting student support efforts and correlated outcomes.

  • Augment student recruitment strategies by promoting a comprehensive student services approach that helps assure parents that their students will be supported.

  • Plan your budget expenditures efficiently. Our annual license plan includes software, hosting, all upgrades, system performance monitoring, and product support.

• IT Administration

  • Keep the impact on IT to a minimum. Starfish is provided in an on-demand, Software-as-a-Service (SaaS) format, where our solutions are hosted, managed, secured, and maintained by Starfish at our SAS 70 Type II-compliant facilities.

  • Be assured that the security and privacy of student information are priorities. All Starfish employees sign confidentiality agreements that acknowledge the laws and regulations concerning FERPA and student privacy.

  • Enjoy frequent improvements and innovations. Starfish expands the functionality of its systems continually to meet the evolving needs of our client community. Starfish clients automatically receive the latest updates and feature releases at no additional costs.

• Faculty

  • Communicate concerns about a student to people who are trained to provide help, without having to know how the institution addresses every kind of problem for each kind of student. Reporting concerns takes only minutes!

  • Manage communications to all students, both those doing well and those at risk, based on parameters that you set yourself.

  • Keep track of student attendance and let Starfish automatically report when a student has an attendance issue.

  • Send automatic, positive messages to students who are doing well.

  • Save time by accessing Starfish through your learning management system and eliminate redundant data entry by having your grade book entries raise automatic flags on underperforming students.

• Tutoring, Financial Aid, Disability Specialists, and Support Offices

  • Alert the students with the most need for your services with specific advice and directions for how to engage your services.

  • Stay connected with advisors, counselors, and student success staff about how you are serving students.

• Advising, Counseling, and Student Success Staff

  • Know more quickly who needs help. Don't lose track of students because of forgotten emails, notes, and voicemails.

  • Help students faster by having one-click access to a student's full profile and performance history, including grades.

  • Close the loop with faculty and others who report concerns to let them know that a reported concern has been followed up on, increasing faculty utilization of the process.

  • Keep track of your efforts to intervene with a student, including your email history.

  • Prioritize your efforts through various cohort management options that let you focus on one specific student population at a time.

  • Monitor a student's progress through mutually agreed-upon milestones that are maintained within the student folder.

  • Take advantage of predefined templates that help you work more efficiently without losing the personal touch.

  • Refer students to other campus services, including tutoring, and keep track of whether the student showed up.