Located in Massachusetts, Quinsigamond Community College (QCC) offers credit and noncredit courses to meet student needs. 62 percent of students are enrolled part-time students and 40 percent of students work more than 30 hours a week.
In a recent webinar, QCC shared its need for a more efficient service to help faculty support their students. Amy Beaudry, Professor of English and Academic Technology Facilitator, Pat Schmohl, Dean of Distance Learning, and Lyssa Walls, Biology Instructor and Online Liaison, discussed the evolution of online communication processes using the Starfish by Hobsons platform. QCC has improved their processes by integrating Starfish into its communication model.